• Within 30 days of receiving a product it may be returned for any reason*. Item(s) must be in new condition and unwashed with tags still attached and all original packaging returned and undamaged.
• Within 90 days of receiving a product, it may be returned for any reason relating to the quality of the product*. This does not include normal wear and tear and/or unreasonable usage of the product.
*Software products may not be returned for any reason.
Return Instructions: If your order meets the criteria mentioned above, then please send your return/exchange to the following address and include your original invoice with instructions on how you would like your return/exchange to be processed:
284 Lincoln St.
Lander, WY 82520
The customer will pay for return shipping. NOLS Online Store will pay for shipment back to the customer if you are exchanging your item(s). Exchanges are subject to availability. We will issue a refund if the product requested is unavailable.
Because of our rural location we have chosen not to accept international orders. We are not able to provide tracking information for shipments traveling internationally, and feel that this would not provide the level of customer service we would like to support. We apologize for any inconveniences this may create.